Appointments

Appointments System

Appointments Telephone Number:  01262 676543

Call in or telephone the surgery during office hours or make an appointment online (see below). Please book a separate appointment for each member of the family who is coming.  Please note we will always try to make an appointment with your named GP or a Clinician of your choice, but this is not always possible for urgent appointments.  At times an alternative appointment may be more appropriate with a senior nurse, particularly for routine care linked to long term conditions. Always ask if unsure.

When booking an appointment with the doctor please bear in mind that it is a 10 minute appointment. All but the simplest problems take at least 10 minutes to deal with safely. If you have more than one problem, please consider requesting a longer appointment, or be prepared to come back another day to deal with other issues. This will enable the doctor to deal with each problem fully, and will help us run the surgeries to time so other patients are not kept waiting. Because of the unpredictable nature of our work, there are times when you may have to wait.  We are sorry for these delays and do try to prevent them - but please bear with us.

Online Appointments

You can book or cancel appointments online. To use EMIS Patient Access you will need a Practice ID number and Access ID number which is obtained from the practice, and, in conjunction with a password, will be unique to you. This can be obtained from the surgery.

If you already have your login details, click on the link below to access EMIS Patient Access.

https://patient.emisaccess.co.uk/Account/Login

Surgery Times

Appointments are held daily between 08:30 – 10:40 and between 14:00 – 17:30. Both face to face and telephone appointment are available. 

Urgent on the day appointment requests will be allocated both to our nurse practitioner, or any available GP.  We have both urgent and bookable GP, nurse practitioner and senior nurse appointments.  If you are unsure of your requirements, please as the reception team. 

Monday mornings are a little different with a "Turbo Clinic" (details below).

Flamborough Surgery

A doctor attends this small branch surgery on a rota basis Tuesday to Friday at 14:00. Some appointments are pre-bookable, but others are allocated on a first come first served basis (doors normally open at 13:30), so please be prompt as the doctor leaves when all the waiting patients have been seen. While most medical problems can be dealt with in Flamborough, occasionally the GP may ask you to attend the Bridlington Surgery, where there are better facilities for examination and investigation. A health care assistant attends Flamborough every Tuesday and Friday at 13:30 for all routine care including bloods, GP checks and some injections.

Turbo Clinic

Monday morning's clinic operates with no pre-bookable appointments. Patients wishing to attend should telephone that morning and will be allocated a time to attend that morning. Appointment will be allocated both to our nurse practitioner and GPs.  The GP you see may not be their usual doctor, although we will try to accommodate your wishes.

Urgent Health Problems (non emergencies)

The GPs and nurses always have duty staff available to advice for urgent problems, please call the surgery appointment number. We offer same day telephone advice and appointments where deemed appropriate.

Telephone lines can get busy, we seek to avoid this, but if in doubt about the urgency of your problem or if having problems listed under "emergencies" above please call 999.

Medical Students

Manor House Surgery is a teaching partner with Hull York Medical School.  We have both Year 3 and Year 4 medical students, attached to the practice for several weeks at a time.  With the patient's approval medical students will observe and occasionally lead consultations.  They will always be supervised.  Appropriate verbal consent from patients will be sought.  Medical Students are bound by a professional code of confidentiality.

Video Recordings

As a training practice video recordings are sometimes made of consultations.  These are made for teaching purposes only and are only ever made with your consent.  You have the right to refuse.  However, we would stress that all aspects of General Practice, including training, are governed by rules of strict confidentiality.  No examinations are filmed. All recordings are deleted after their use in training.  Your co-operation is appreciated.

Home Visits

Visits to residential homes or patients own homes are offered to our housebound patients only when deemed to be medically appropriate. This is normally the case for palliative and end of life care, and for patients who are very frail or have serious physical disabilities.

Visits cannot be requested due to a lack of available transport where a surgery consultation is deemed medically more appropriate. Patients in care homes will normally be seen in the surgery when they are medically fit to travel.  Visits may be carried out by GP's, our nurse practitioner(s) and our senior nurses depending on the circumstance.

Visits can be requested on the day until 11am and thereafter urgent visit requests will always be assessed first by the duty Clinician and alternative action may be recommended.

Please note: Home visits by GP's, nurse practitioner or nurses are not appropriate for the immediate assessment of acutely unwell and normally fit adults or children, in most cases these patients will be offered either urgent surgery appointments or if very poorly a 999 ambulance assessment to allow appropriate urgent investigations and care.

Cancellations & Timekeeping

Late For Your Appointment

Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.

Interpreter

If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.

Cancel an Appointment

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Extended Opening Hours

 Improving Access to Primary Care

Extra appointments are now available at more than a dozen convenient locations in the East Riding. The Improving Access service offers pre-bookable, routine care appointments with GPs, nurses, healthcare assistants, physiotherapists, pharmacists and mental health workers.

When is the service open?

The service is open at one of our locations every day. Evening appointments are available between 18:30 and 20:00, Monday to Friday. Weekend appointments are available on Saturday and Sunday mornings. 

The Improving Access Service is not a walk-in service – you need to make an appointment by telephoning or calling in to your usual practice. You may be offered an appointment at a practice that is not your usual practice and you may be seen by someone other than your usual GP.

To book or cancel an Improving Access appointment at weekends when we are closed, please telephone 01482 458262.

Attached is a link for a patient questionnaire:

https://www.surveymonkey.co.uk/r/HNCZVJQ