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Online Access to Medical Records

O N L I N E    A C C E S S   S E R V I C E S

Manor House Surgery Online Access Leaflet

If you wish to, you can now use the internet to book appointments with a GP, request prescriptions for any medications you take regularly and look at your medical record online. You can also still use the telephone or call in to the surgery for any of these services as well.

Being able to see your record online might help you to manage your medical conditions. It also means that you can even access it from anywhere in the world should you require medical treatment on holiday.

How do you view your medical record online?

You will need to be connected to the internet and have a PC, tablet or smart phone with internet access.

You will need to understand what the system does, what your responsibilities are.

You need to complete an application form and sign consent to demonstrate your understanding of being able to have online access to your record.  

Application Form for Proxy Online Access to Medical Records

Application Form for Access to Online Medical Records

There are four options on the application form. You must choose the one you wish to apply for.

Bring your application form and proof of identity to the surgery and hand it to the receptionist- (ideally a passport or photo driving licence. You may have already submitted proof of your identity for online booking appointments etc. However, for security purposes, the receptionist will need to check this again).

Your records will need to be checked by the records administrator or GP. This will take up to 21 working days. Occasionally you may be asked to discuss the contents of your record with a GP before gaining full access.

After your application has been processed you will be asked to collect your login details.

To view a childs record

Each patient must usually complete their own application form. Until they are of an age when they can make decisions for themselves, you can apply to view their records by completing the application for a child or dependent. The practice policy is that when a child becomes 11years old the electronic access to their records becomes disabled and they will receive a letter asking them to come to surgery to re-register.

If you wish to view an elderly relatives or are a Carer for a patient you will need to ask them for written consent

Viewing your medical record

 Access the internet and go to: or and go to patient access.

You will be asked to register. If you have previously registered you need to click view medical record.

 Before you apply for online access to your record, there are some other things to consider.

Although the chances of any of these things happening are very small, you will be asked that you have read and understood the following before you are given login details.

Things to consider

Forgotten History

There may be something you have forgotten about in your record that you might find   upsetting.

Abnormal results or bad news

If your GP has given you access to test results, you may see something that you   find upsetting. This may occur before you have spoken to your doctor or while   the surgery is closed and you cannot contact them. If this happens please contact the surgery as, your record may be set, so certain details are not   displayed online. A test result may say abnormal, this does not always mean   there is a problem, it may be for example your blood test is slightly out of   range but not needing medical intervention. All results needing medical intervention will be discussed with you.

Choosing to share your information with someone else

It’s up to you whether or not you share your information with others- perhaps   family members or carers. It’s your choice, but also your responsibility to keep the information safe and secure.


If you think you may be pressured into revealing details from your patient record to someone else against your will, it is best that you do not register for access at this time.

Misunderstanding information

Your medical record is designed to be used by clinical professionals to ensure that you receive the best possible care. Some of the information within your medical record may be highly technical, written by specialists and not easily understood.

Staff names on your record

When you access your record you may see the names of staff members at the surgery   who are not clinical staff. It is normal procedure for staff to enter or amend information in medical records.

Information about someone else

If   you spot something in your record that is not about you or notice any other errors, please contact the surgery to enable us to correct your record.

It will be your responsibility to keep your login details and password safe and secure. If you know or suspect that your record has been accessed by someone you have not agreed should see it, change your password immediately.       

If you print out any information from your record, it is your responsibility to keep this secure.

The Practice has the right to remove online access to services. This is rarely necessary but may be the best option If you do not use the service responsibly or if there is evidence that access may be harmful to you.

There are links to websites where you can find additional information to help you understand and educate yourself about what you read in your health record.



Your Neighbourhood Professionals. Just a Click Away! Carr Lane Kennels Ltd Brewer Wallace Solicitors
Your Neighbourhood Professionals. Just a Click Away! Carr Lane Kennels Ltd Brewer Wallace Solicitors