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Practice Charter

Confidentiality of Patients’ Medical Records

By consulting your medical history we are able to provide you with the best possible health care now and in the future. This information may be stored on paper or electronically on computer files.

Your GP is responsible for the accuracy and safekeeping of your medical records. You can help us to keep it accurate by informing us of any changes in your circumstances.

Our members of staff are trained in information security and confidentiality.

There are strict codes of conduct in place to ensure your information is safe, whether it is on paper or held in computer files. Everyone working for the NHS has a legal duty to keep information about you confidential. We only ever pass on information about you if it is in your best interests with regard to your health.

You may have access to your medical records only at a doctor’s discretion. If you wish to see your records, write to the practice manager.

Practice Responsibilities

  • To promote good health through a well-informed team.
  • To guarantee confidentiality.
  • To provide individual care appropriate to each patient’s needs.
  • To continually improve our skills and services through education and training.

Our responsibilities to you:

You will be treated as a partner in the care and attention you receive. You will be treated as an individual and be given courtesy and respect at all times.

Following discussion with you, you will receive the most appropriate care and advice given by suitably qualified people. No care or treatment will be given without your informed consent. We will give you full information about the services we offer.

People involved in your care will give their names and ensure that you know how to contact them.

Our aim is to offer the best possible treatment and advice. It is important for you to understand all the information given to you. Please ask questions if you are unsure about anything. Patients who are too ill or infirm to come to the surgery will be visited at home.

If you need urgent treatment you will be contacted by a Clinician the same day. We will provide a chaperone for examinations if you wish. We will issue routine prescriptions within two full working days. We will keep your information confidential. We will do our best to keep you informed if your appointment to see a Clinician is delayed.

We will try and help with any special needs you have. Wherever possible we will give you one working days’ notice of any cancelled surgery or clinic.

Patient Responsibilities

Help us to help you:

Please tell us if you change your name, address or telephone number so that we have up to date contact details.

Please try to follow the advice we give you.

Please treat the doctor and practice staff with courtesy and do not abuse the practice premises.

Please attend your appointment on time and cancel if you cannot attend.

Please do not ask the doctor to treat other family members when you have only made an appointment for one person.

When you come to the surgery for an appointment, please report to reception.

Shared Decision Making

Shared decision making (SDM) is the conversation that takes place between a patient and their health professional to reach a healthcare choice together. This conversation needs patients and professionals to understand what is important to the other person when choosing a treatment.

Patient Decision Aids are specifically designed information resources that help people make decisions about difficult healthcare options. They will help you to think about why one option is better for you than another. People's views change over time depending on their experiences and who they talk to. Understanding what is important to you about your decision will help you choose the option that is best for you.

Staff Protection

A zero tolerance policy towards violent, threatening and abusive behaviour is now in place throughout the National Health Service.

The staff in this practice have the right to do their work in an environment free from such behaviour and everything will be done to protect that right.

At no time will any violent, threatening or abusive behaviour be tolerated in this practice. If you do not respect the rights of our staff we may choose to inform the police and make arrangements for you to be removed from our medical list.

Your Neighbourhood Professionals. Just a Click Away! Brewer Wallace Solicitors Carr Lane Kennels Ltd
Your Neighbourhood Professionals. Just a Click Away! Brewer Wallace Solicitors Carr Lane Kennels Ltd